Shipping policy

Shipping Lifts

Everything you need to know about ordering car lifts from Automotive Lift Experts LLC. Most heavy freight items are required to have a forklift on site to receive the shipment to the contiguous United States. (Excludes Alaska and Hawaii.)

Shipping Parts methods

Automotive Lift Experts LLC chooses shipping methods based on cost, destination delivery, reliability and speed. While FedEx Ground is suitable for most domestic shipments, there are a number of factors that will determine the best mode of product delivery method. We encourage you to learn how Automotive Lift Experts LLC. chooses its shipping methods to see how your delivery destination may be affected.

Returns

Returns and exchanges happen from time to time, and we strive to remain transparent about how these these processes occur. Please read this section to understand your rights and liabilities. Conditions to your return may apply.

Order change fees

In the event that an order destination needs to be changed, this section covers which fees may apply. The total charge will depend on the current status of the order, how the shipment must be rerouted, etc.

Freight surcharges

Special delivery requests (e.g., lift gate service) are applicable for additional fees. Common causes for these surcharges, as well as the approximate amount changed, are included for your convenience.

Shipping and distribution center policies

From an order fulfillment and shipping perspective, we adhere to Geographic Distribution Center (GEO DC) rules to efficiently manage transportation costs.

Delivery Requirements

Order changes and cancelations:

• Changes must be made within 3 days of order being processed.

Shipment information:

• Customer is responsible for unloading the product. A proper-sized forklift is required to unload, in most all cases.

Lift Gate Service:

Lift gate and Crane Truck services need to be notated on the purchase order at the time of order entry. Failing to note this service will impact delivery time to the customer. The standard $450 Lift Gate or Crane Truck fee will apply.
Crane Trucks may delay delivery time due to availability up to as much as 3-4 weeks.
Receiving Damaged or Missing Parts/Equipment Process

Always examine your complete shipment thoroughly before signing for the receipt from the carrier. Please ensure that the Bill of Lading matches the product being received. According to our shipping terms FOB Ship Point represents that the buyer takes ownership of the product when it leaves the factory, if a product is damaged during transit there is a five-day window from RECIEPT for buyer to file a claim with the carrier. It is important that you sign “damaged” and notify Customer Service asap.

If you notice damage prior to receiving the shipment, refuse the shipment and notify the Customer Care or the Service Department with the order or PO number. Send us your freight claim and our Logistics/Warranty group will work with you to get replacement products sent to you.

If damages are found but you have agreed to keep the equipment and do not expect a new shipment, please notate the damage on the carrier’s Bill of Lading. Concealed damage not reported at the time of receipt does happen. The process below will assist you in resolving this issue.

Damages to equipment that shipped LTL require the following:

E-mail sent to Customer Service giving original order number or PO number, pictures of damaged equipment, and a description of the damage.

If damage qualifies for a claim, Customer Service will follow up with a new order number and a Bill of Lading (next page). The BOL will require the Distributor to complete the yellow shaded areas. Distributor will contact the carrier once they’ve packaged the equipment and are ready for pick up.

Parts Damaged Process:

E-mail sent to Customer Service giving original order number or PO number, pictures of damaged part(s), and a description of the damage.

Customer Service will follow up with an NTR number and /or a replacement order number.

Missing Product Process:

• E-mail sent to Customer Service giving original order number or PO number, missing part number and / or description, and picture of damaged boxes that could have resulted in missing product.

• Customer Service will follow up with a new order number if applicable.